Refund & Cancellation Policy

1. Introduction

Jangala is a connected marketplace platform operated by Jangala International.

Jangala provides marketplace tools and features that may allow users to Buy, Sell, Find, Hire, Explore and Connect.

This Refund & Cancellation Policy explains the general approach to refunds and cancellations relating to services provided by Jangala.

Because Jangala is primarily a platform connecting users, a transaction between two users is generally separate from a paid service purchased directly from Jangala.

2. Marketplace Transactions Between Users

Jangala generally does not act as the buyer, seller, service provider, employer, employee, landlord, tenant, vehicle owner, property owner or contracting party in transactions between users.

Unless Jangala expressly provides a specific transaction or payment service, payments and agreements between users are made directly between those users.

As a result, Jangala generally does not provide refunds for private transactions between users.

Users should independently verify the product, service, seller, buyer, vehicle, property, business, job or other opportunity before completing a transaction.

3. Free Listings & Free Ads

Jangala may allow users to create certain listings or Ads free of charge.

Since no payment is made to Jangala for a free listing or free Ad, there is generally no refund associated with such activity.

Jangala may remove, restrict, edit or disable a listing or Ad when it violates applicable Terms, Prohibited Items & Content rules, applicable law, security requirements or other platform policies.

4. Paid Jangala Services

Jangala may introduce paid services in the future. These may include, depending on availability:

• Featured listings
• Promotional placement
• Advertising services
• Business promotion
• Subscriptions or membership services
• Other marketplace-related paid features

Where a paid service is offered, the applicable purchase page, order confirmation or additional terms may provide specific pricing, duration, cancellation and refund conditions.

If specific terms conflict with this general policy, the specific terms applicable to that service may control to the extent permitted by applicable law.

5. Featured & Promotional Services

Paid promotional services may increase the visibility or placement of a listing, Ad, business profile or other eligible content.

Promotional placement does not guarantee:

• A sale
• A lead
• A customer
• A job offer
• A specific number of views
• A specific number of enquiries
• A successful transaction

If a promotional service has already been delivered substantially as described, payment may generally be non-refundable unless otherwise stated or required by applicable law.

6. Cancellation

Cancellation availability depends on the type of service purchased.

Before Service Activation

If a paid Jangala service has not yet been activated or delivered, Jangala may, at its discretion and subject to applicable law, allow cancellation and refund.

After Service Activation

Once a paid service has been activated, delivered or substantially performed, cancellation may not be available unless otherwise stated or required by applicable law.

7. Refund Eligibility

A refund may be considered in circumstances such as:

• A payment was successfully charged but the purchased Jangala service was not provided.
• A duplicate payment was accidentally processed.
• A technical error resulted in an incorrect charge.
• Jangala expressly agrees to provide a refund.
• A refund is required under applicable law.

Refund eligibility may depend on the specific service, payment method, transaction status and circumstances of the request.

8. Situations That May Not Qualify for a Refund

Unless required by applicable law, refunds may generally not be available where:

• The service has already been substantially delivered.
• The user changes their mind after receiving the service.
• A promotional service has already provided the purchased exposure or placement.
• The user's listing or account is removed because of a violation of Jangala policies.
• The user provided incorrect information that prevented successful service delivery.
• The issue relates to a private transaction between Jangala users.
• The payment was made directly to another user rather than to Jangala.

9. Failed, Duplicate or Incorrect Payments

If you believe that you were charged incorrectly, charged more than once, or charged for a service that was not successfully activated, please contact us as soon as reasonably possible.

We may review payment records, transaction details, service status and other relevant information before determining whether a refund is appropriate.

10. Third-Party Payment Providers

Jangala may use third-party payment processors, gateways, banks, mobile financial services or other payment providers.

Payment processing may be subject to the terms and policies of the relevant payment provider.

Where a payment provider controls the refund mechanism, processing time or settlement process, additional requirements may apply.

11. How to Request a Refund

To request a refund or cancellation review, contact our compliance team:

Please include, where available:

• Your name
• Jangala account email or relevant account information
• Order or transaction reference
• Date of payment
• Amount paid
• Name of the purchased service
• Reason for the refund request
• Relevant supporting information

Providing complete information helps us review the request more efficiently.

12. Refund Processing

If a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the relevant payment provider, bank, card network or financial institution.

Jangala cannot guarantee the exact processing time controlled by an external payment provider.

Any applicable fees, taxes, processing charges or deductions will be handled in accordance with the applicable service terms and applicable law.

13. Fraud, Abuse & Chargebacks

Jangala may investigate refund requests that appear fraudulent, abusive, misleading or inconsistent with available transaction information.

Where appropriate, we may restrict an account, investigate suspicious activity or take other action permitted under our Terms & Conditions.

If you believe a payment was made without your authorization, you should also promptly contact the relevant payment provider or financial institution.

14. Changes to This Policy

Jangala International may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment methods, business practices, legal requirements or platform features.

The updated version will be published on this page with a revised "Last Updated" date.

Specific paid services may have additional terms presented at the time of purchase.

15. Contact Us

For refund, cancellation or payment-related questions, please contact Jangala's compliance team.

Related Policies

This Refund & Cancellation Policy should be read together with Jangala's other applicable policies:

• About Jangala
• Terms & Conditions
• Privacy Policy
• Prohibited Items & Content Policy

Jangala — Buy. Sell. Find. Connect.

Operated by Jangala International .